Support
   

Technical support for national census partners for the implementation of CensusInfo is available at a variety of levels, as explained below.

UN Long-Term Technical Support Commitment

The CensusInfo initiative is managed by UNSD in partnership with UNICEF and UNFPA. Software development and technical maintenance are ensured through a long-term technical support commitment to this initiative. The CensusInfo software design process is guided by UN agency and national user requirements and technical feedback. All national partners are encouraged to continuously contribute to this process and become involved in the design and development of this software package.

CensusInfo Steering Committee

A steering committee has been established with members from UNSD, UNFPA and UNICEF (DevInfo). The steering committee is responsible for the overall management of the CensusInfo project, project documentation, project financing, project communications and meetings.

National Ownership and Sustainable Technical Support at National Level

National census offices are encouraged to build their own capacity for the implementation of CensusInfo in their own country settings. The CensusInfo technology package provides self-paced e-learning modules, technical documentation and an online Helpdesk to support technical teams in the use of this database technology. The objective is to deploy CensusInfo with the documentation and technical support required to ensure full and independent national ownership of the software and to assist national census offices in building a CensusInfo database administration team to provide sustainable technical support at the national and sub-national levels.

DevInfo Support Group

The DevInfo Support Group provides technical support, training, database administration, web development and advocacy materials development for CensusInfo. Four technical support packages are described below to assist national census offices in building their own capacity to administer and update the process of disseminating census results using CensusInfo. Contact the DevInfo Support Group at support@devinfo.info for more information on these activities, including work planning, unit costs, scheduling and resource requirements.

  CensusInfo Technical Support Packages  
 
  Level 0 – Self-startup technical support package  

This package contains the necessary technical guidelines to enable a country to implement CensusInfo within its own capacity.  After going through the various on-line learning resources available, a country will be able to install the software, upload data at different geographic levels and create a census database for dissemination. The recommended starting point is consulting the CensusInfo Technical Guidelines document, which summarizes in clear, step-by-step processes how a user with minimum technical capacity can install the system, create/modify the database content, upload data, link the data to maps, customize the branding and prepare the database for dissemination. Other available resources include the CensusInfo e-learning courses, the CensusInfo User’s Guide, the CensusInfo Database Administration Guide and the CensusInfo Administrative Guidelines and Best Practices for Successful Implementation document. All of these documents are available under the Downloads section of this website.

  Level 1 – Basic training and technical support package  

This package is designed to provide senior census government officers with a general orientation and hands-on demonstration of the powerful features of CensusInfo. The package includes technical training in the start-up processes to build the capacity within the census office to administer CensusInfo, to plan the dissemination strategy, setup the CensusInfo database template, establish the data upload/data entry procedures, enter basic data, link the data to national and sub-national maps (2nd sub-national level) and create basic user-defined reports, tables, graphs and maps.

Deliverables:

CensusInfo Orientation and Hands-On Demonstration
CensusInfo Data Dissemination Strategic Plan
CensusInfo Database Template
CensusInfo Database Data Management Plan
CensusInfo Database (prototype edition)
CensusInfo Database Maps (to 2nd sub-national level linked to data)
CensusInfo Basic Reports, Tables, Graphs, Maps

  Level 2 – Advanced database and customization technical support package  

This package builds on Level 1 – Startup Technical Support Package. This package is designed to provide advanced technical support to customize the CensusInfo package to national requirements. The technical support will assist the census office in adapting the database content by adding country-specific indicators, linking the census data to indicator classifications and filling in the metadata for each indicator. This package also assists the census office in adapting the branding of the CensusInfo to meet country-specific requirements, including, the name of the package, logos, color scheme and images. This technical support package also includes linking the database to sub-national maps to the 5th sub-national level.


Deliverables:

CensusInfo Database Administration Technical Support and Training
CensusInfo Product Customization to National Requirements
CensusInfo Database (edition 1)
CensusInfo Database Maps (to 4th sub-national level linked to data)

  Level 3 – Advanced census data dissemination technical support package  

This package is designed to provide the census office with technical support for implementing their data dissemination plan. The package includes launching the national census database the web, the option to create a census data CD, CD folder, brochure (printed and electronic formats), posters (printed and electronic formats) and an online gallery with tables, graphs and maps on key census topics.

Deliverables:

CensusInfo Database Launch Advocacy Materials (setup CD for desktop application)
CensusInfo Database Web-Enabled (optional)
CensusInfo Database Brochure
CensusInfo Database Poster
CensusInfo Database Thematic Posters
CensusInfo Database Online Web Gallery

  Level 4 – Advanced digital mapping technical support package  

This package is designed to provide the census office with technical support for uploading, standardizing and integrating the country’s digital maps into a single national digital map library. The objective of this activity is to establish a national spatial data infrastructure (NSDI), which is defined as the technologies, policies, and people necessary to promote sharing of geospatial data throughout all levels of government, the private and non-profit sectors, and the academic community. The goal of this NSDI is to reduce duplication of effort among agencies, improve quality and reduce costs related to geographic information. The NSDI aims to make geographic data more accessible to the public, increase the benefits of using available data, and establish key partnerships with users of digital maps of the country.

Deliverables:

National Spatial Data Infrastructure (NSDI) specification
Memorandum of Understanding regarding NSDI and Census Maps
NSDI Standardization, Integration and Maintenance Plan for Census Maps
 
     

  Optional Add-On Activities to the Standard Technical Support Packages
  Code Description
    Database Training Course
  A.00e Basic Level - e-Learning Courses
  A.01-A.03 Standard Level - User and Database Administration
  A.04-A.06 Advanced Level - CensusInfo Training on Database Management
  A.07-A.08 Training of Trainers - CensusInfo User/Database Administration Modules
  A.09 Expert Level - Advanced Lab Training
    Database Technical Support Activities
  B.01 Advanced CensusInfo Database Management
  B.02 Adaptation to Government Census Requirements
  B.03 Web Enabling a Database
    Database Advocacy Materials
  C.01 Kit 1: Database Launch Materials
  C.02 Kit 2: Database CD Folder
  C.03 Kit 3: Database Brochure
  C.04 Kit 4: Database Poster
  C.05 Kit 5: Thematic Posters
  C.06 Kit 6: Web/CD Data Presentation Package
    Database Mapping Activities
  D.01 Digitization/Integration Subnational Administrative Boundaries (Levels 3 & 4)
  D.02 Digitization/Integration of Infrastructure
  D.03 Update Subnational Administrative Boundaries (Levels 3 & 4)

   
  Basic Level:   e-Learning Courses
 
CensusInfo offers free online learning courses to make the power of DevInfo database technology accessible to a wider audience.  Now policy makers, UN officers, civil servants and interested citizens can access these modules from www.devinfo.org to take a self-paced learning program on how to use the DevInfo database system.
Orientation
User Application
Database Administration
 
Template
Data Entry
Tools
Reports
Metadata
Mapping
Language
Customize
Users
Gallery
 
DevInfo and MDGs
DevInfo and Census
DevInfo Form Generator
 
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  Standard Level: User and Database Administration
 
A.01 - A.03 CensusInfo User/Database Administration Training
Includes Orientation, User Training and Database Administration Training
 
A.01 CensusInfo Orientation 
Objective - To demonstrate the main features of the CensusInfo database system and how it can be used for better planning and advocacy
 
Format - Seminar demo
Duration - ½ day
Target group - Professional staff in UN agencies, government
  
A.02 CensusInfo User Training 
Objective   To learn the main features of the CensusInfo system to access data from the database system and to create presentations from the system:  table, graph, map.
 
Format - Workshop with demo and hands-on sessions
Duration - 1 ½ days
Target group - Professional staff in UN agencies, government
Prerequisites - None
  
A.03 CensusInfo Database Administration Training  
Objective  - To learn the main features of the CensusInfo database administration modules, including creating a database template and entering data into a database
 
Format - Workshop with demo and hands-on sessions
Duration - 3 days 
Target group - Data managers in census, government
Prerequisites - User training
 
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  Advanced Level - CensusInfo Training on Database Management
 
 
A.04 Advanced Database Workshop 
Objective - To provide on-site advanced database administration training and technical assistance to learn about the CensusInfo database model and to develop automatic methods to convert/upload existing electronic databases (census, surveys, official statistics)
 
A.05 CensusInfo Thematic Database Workshop
Objective - To provide training on how to use the database for analysis of a key topic, such as, gender, education, HIV/AIDS, poverty reduction.  The desired outcome would be a better understanding of how to use the database for advocacy, planning and improved implementation
 
A.06 CensusInfo and MDG Monitoring Workshop
Objective - To provide advanced training on how to use the database to strengthen the process of MDG monitoring and reporting at the country level through analysis of the current situation and projections of the desired outcomes of each goal by 2015.
 
 Format - Workshop with demo and hands-on sessions
 Duration - 4 days
 Target group - Senior data managers, monitoring and evaluation officers  
 
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  Training of Trainers - CensusInfo User/Database Administration Modules
 
 
A.07-A.08 TOT for CensusInfo User/Database Administration Modules 
Objective - To become certified as a master trainer in the features of the CensusInfo database system User/Database Administration Modules: Template, Data Entry, Language, Customize.
 
 Format - Workshop with demo and hands-on sessions, examination
 Duration - 5 days
 Target group - Senior data managers, monitoring and evaluation officers  
 Prerequisites - Database administration training
 
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  Expert Level - Advanced Lab Training
 
 
A.09 Data - CensusInfo Advanced Database Management
Objective - To learn advanced features of CensusInfo database technology through interaction and training from the technical support team at the CensusInfo lab. Topics to include advanced features of Database Administration not covered under the standard courseware.
 
A.09 Web - CensusInfo Webmaster Training 
Objective - To provide advanced technical training on how to establish a web version of a CensusInfo database, including the registration of the web site, hosting, creation of database on line, web database administration and data entry.
 
A.09 Map - Mapping and Spatial Database Administration Training
Objective - To provide advanced technical training on how to create a digital map library for CensusInfo databases, including methods of digitization, international standards for map metadata, grouping and splitting maps, Area IDs and Area Names, map features
 
 Format - Workshop at the CensusInfo lab
 Duration - 4 days
 Target group - Senior data managers  
 
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  Advanced CensusInfo Database Management
 
 
B.01 Advanced Database Management
Objective - To conduct a mission to provide technical assistance to senior data managers who have the responsibility for maintaining the database.  To work with the database administrator team on indicators, data sources, database templates, data entry an
 
 Format - (a) Hands-on sessions in-country (b) by e-mail or (c) by lab visit by focal point/s
 Duration - 5 days
 Target group - Senior data managers, monitoring and evaluation officers
 Group size - 1 to 4 (max)
 
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  Adaptation to Government Census Requirements
 
 
B.02 Adaptation to Government Requirements
Objective - To provide technical assistance to senior data managers to adapt CensusInfo database technology to government specifications using the Customize module for a CensusInfo adaptation for deployment on CD-ROMs and via the internet.
 
 Format - Via e-mail / phone support from CensusInfo lab
 Duration - n/a
 Target group - Senior data managers, monitoring and evaluation officers
 Group size - n/a
 
B.02L Adaptation to Government Requirements- Local Language Extension
Objective To provide technical assistance to senior data managers for local language adaptation for the CensusInfo database, including screen strings and content (database, tour, manuals, etc.)
 
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  Web Enabling a Database
 
 
B.03 Web Enabling a Census Database
Objective - To provide technical assistance to senior data managers to migrate a CensusInfo database to the web.  The process of deploying an existing census database on the web follows these database administration procedures:
 
a. Convert the database using the Database Administration Tools Module (if applicable)
b. Create a database to be web-enabled using the selected relational database management system (RDBMS) from the MS Access database 
c. Review/update RDBMS-specific data types for fields of all tables
d. Establish a web host connection with permission to upload data
e. Upload the database tables to the web-enabled database. Upload by record set where bulk transactions require handling procedures.
 
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  Kit 1: Database Launch Materials
 
 
C.01 Kit 1: Government Census Database Launch Materials Design
Objective - To create database launch materials for a government / regional / sub-regional database. Includes: CD-ROM with database, users guide, on-line help, CD sticker design
 
  Kit 2: Database CD Folder
 
C.02 Kit 2:  Database Folder - Design and Layout
Objective - To create a database CD folder with the colour scheme of an adaptation of the CensusInfo database to government specific requirements
Format - Folder design in electronic format
Size - As per CensusInfo sample folder
 
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  Kit 3: Database Brochure
 
 
C.03 Kit 3:  Database Brochure - Design and Layout
Objective - To create a database brochure to promote the dissemination and use of the database
 Format - Brochure design in electronic format
 Size - As per CensusInfo sample folder
 Replication - Optional printing/replication
 
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  Kit 4: Database Poster
 
 
C.04 Kit 4:  Database Poster - Design and Layout
Objective - To create a database poster to promote the dissemination and use of the database
Format - Poster design in electronic format
Size - As per CensusInfo sample poster (36 x 78")
Replication - Optional printing/replication
 
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  Kit 5: Thematic Posters
 
 
C.05 Kit 5:  Thematic Posters Designed from Database 
 Objective - To create thematic posters designed on key indicators from the database to promote the use of the database for improved advocacy, monitoring and planning
Format - Poster design in electronic format
Size - Set of five printed posters, laminated (36 x 42 in)
 
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  Kit 6: Web/CD Data Presentation Package
 
 
C.06 Kit 6:  Web/CD Data Presentation Package 
Objective - To create an electronic presentation derived from outputs from the database in a user-friendly format for dissemination of information about a priority topic.  (Examples:  Brazil Child Equity,  South Asian Youth Atlas)
 
Format - Web/CD data presentation format (html)
Size - 100 slides (max)
 
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  Digitization/Integration Subnational Administrative Boundaries (Levels 3 & 4)
 
 
D.01 Digitization/Integration of Subnational Administrative Boundaries 
Objective - The CensusInfo digital library contains maps at the country level and any number of sub-national levels.  For many countries, digital maps exist for the 1st/2nd administrative levels below the country level. The objective of this activity is to add the 3rd and 4th subnational levels.
 
Source A - Digitization - Paper maps at a scale of 1:1 million or better
Source B - Integration Only - Existing digital maps of 3rd/4th admin levels 
 
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  Digitization/Integration of Infrastructure
 
 
D.02 Digitization/Integration of Infrastructure
Objective - The CensusInfo digital library contains maps at the country level and any number of sub-national levels. For many countries, digital maps exist for the 1st/2nd administrative levels below the country level.  The objective of this activity is to add schools, health posts and other similar infrastructure to these maps.
 
Source A - Digitization - Paper maps at a scale of 1:1 million or better
Source B - Integration Only - Existing digital maps of 3rd/4th admin levels 
 
  Update Subnational Administrative Boundaries (Levels 3 & 4)
 
 
D.05 Updates of Existing Digital Maps Due to Changes in Admin Boundaries 
Objective - The CensusInfo digital library contains maps at the country level and up to 8 sub-national levels.  The objective of this activity is to update the existing digital maps due to changes in administrative boundaries, area IDs and area names.
 
Level - 3rd/4th administrative levels
Source - Updated digital / paper maps showing modifications required
 
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